Kalado provides warranty service and official customer support: service@kalado.com, which only apply to products purchased from Kalado official website. We provide 1 years’ limited warranty.Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.


Warranty claims for quality-related issues

For quality-related warranty claims, the items will be replaced with products of the same value from the factory of the same model when available, otherwise new items will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, warranties on products are void after having been fully refunded.


When you meet the refund conditions above:

To start the warranty claims, please contact our customer service service@kalado.com  as soon aspossible. We will reply to you within ONE working days;

Please provide us with the order number ( XXXX1001 ) and order details;

Please provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service


More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).


Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items when their original warranty timeframe or 30-day warranty claim request period, whichever is longer, expire.


Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect

  • Warranty claims on items taken outside the original country of purchase

  • Buyer’s accidental returns

  • Returning personal items

  • Returning items claimed to have defects but found by Kalado quality control to be in working condition

  • Returning defective items in international shipping

  • Costs associated with unauthorized returns (any returns made outside of the approved warrantyprocess)


Not covered under warranty:

  • Products without sufficient proof of purchase

  • Lost or stolen products

  • Items with their warranty period expire

  • Non-quality-related issues (after 30 days of purchase)

  • Free products

  • Repairs through 3rd parties

  • Damage from outside sources

  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

  • Purchases from unauthorized resellers


Kalado is not liable for:

  • Loss of data incurred from use of Kalado products

  • Returning personal items sent to Kalado                                                       When returning items with a prepaid shipping label provided by Kalado, Kalado takes responsibility for any damage or loss incurred in transit. when returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Kalado does not provide refunds for items damaged in transit for non-quality related warranty claims.

  • Did not communicate with us to return the product without authorization and requested a refund. If you have any product issues, please contact our customer service first.

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Receive products within 3-7 business days